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Owned and operated by TerraVelle Living, our team is here to help with orders, product questions, and outdoor living advice.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like hot tubs or patio furniture sets may include carrier coordination details in your shipping confirmation email.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can use that link to follow your patio furniture, fire pit, or hot tub delivery in real time from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for full details on eligibility, condition requirements, and how to start a return.
Can I exchange an item for a different style or size?
Please reach out to our team by email or phone, and we can walk you through the process based on the specific patio furniture set, fire pit, or hot tub you purchased.
How do I choose the right patio furniture set for my space?
Consider your available square footage, how many guests you typically host, and whether you prefer dining, lounging, or conversation-style seating. Our product pages include detailed dimensions and material descriptions to help you find the right fit for your deck, patio, or garden area.
What materials are your outdoor products made from?
Our collections feature weather-resistant materials such as powder-coated aluminum, all-weather wicker, tempered glass, and UV-resistant fabrics. Each product page lists the specific materials used so you can choose pieces built to handle your local climate and outdoor conditions.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team replies to every inquiry within one business day so your project stays on track.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no minimum purchase required.
30-Day Returns
Not the perfect fit for your patio? Eligible items can be returned within 30 days per our Return Policy.
